Who does What in cApStAn

Team | Team lead or person(s) responsible (back-up)

Email address to be used

Main responsibilities

HR | Roberta (Jan)

HR (hr@capstan.be)

FIXED STAFF ONLY:

hiring and onboarding fixed staff, contracts definition and dismissal, salary/payroll, evaluations, training approval, holiday approval, Edenred, transport, replacement of office equipment

EHR | Roberta and Grace

EHR (external.resources@capstan.be)

EXTERNAL RESOURCES ONLY:

general communication with vendors, selecting, hiring and onboarding vendors, assessment policies, dismissal procedure, recommendation and referral letters

Operations |

Laura W (Grace)

Operations (operations@capstan.be)

assigning projects and tasks to the PMs, preparing individual workplan, providing budget feedback and input, supporting PMs in project-related questions

Business Development | Deva (Steve)

BizDev (bizdev@capstan.be)

sales, marketing and business development activities, participation in conferences, preparation of tenders and offers, relation with clients and prospects

Finance |

Jan (Savita, Andrea)

FNZ (accounts@capstan.be)

expenses, reimbursement, invoicing

Technical Team  |

Laura C

Tech team (ttt@capstan.be), always copy laura.casanellas@capstan.be

company-wide IT management, technical R&D, implementation and management of translation technology tools, technical assistance to projects and operational team

TOPIC OR QUESTIONS RELATED TO

ASK

ADDITIONAL

Training (both employees and freelance staff)

Roberta (hr@capstan.be AND team lead (Ops/BizDev/TTT)

Holidays (employees)

Roberta (hr@capstan.be) AND team lead (Ops/BizDev/TTT)

Add holidays in Officient + Calendar + Plunet

Holidays (freelance staff)

Your Team lead (Ops/BizDev/TTT)

Add holidays in Calendar

External resources, their profile on Plunet

Roberta and Grace (external.resources@capstan.be)

Projects details (PMs)

Laura W. (operations@capstan.be) or the Lead PM if already assigned

Consider if implications in other teams (TTT) or for colleagues in the same project

Projects details (TTT)

Laura C. (laura.casanellas@capstan.be)

Consider if implications in other teams (Ops) or for colleagues in the same project

Invoicing procedures

Savita (accounts@capstan.be)

Both clients and subcontractors

Administrative support for logistics (workshops, meetings, etc.), office supplies

Savita (accounts@capstan.be)

Project budget

If you're preparing a budget and have doubts, contact BizDev or Ops (depending on client).

If you have questions about an existing budget of a project you're working on, contact the one who made the budget (typically BizDev, sometimes Ops).

If you're not the Lead PM, contact the Lead PM first.

Plunet

Stefanos (stefanos.markianos@capstan.be)

memoQ

Valentina (valentina.nardo@capstaninc.us)

IT maintenance (server, software and hardware), Odoo

Süleyman, always copy laura.casanellas@capstan.be (also to be primarily asked if in doubt) and gergoe@harras.be

To replace existing hardware, contact HR (hr@capstan.be)

Specify clearly your question in the subject line

MT, AI, automation, tools, translation technology, macros, TMs, R&D

Kos, Manuel, Valentina, depending on the issue, ttt@capstan.be always copy laura.casanellas@capstan.be (also to be primarily asked if in doubt)

Specify clearly your question in the subject line

Tenders, bids, offers

bizdev@capstan.be, if not sure whether Steve or Deva is responsible

cApStAn Website, social media, newsletter, marketing activities

bizdev@capstan.be - if you have any questions, comments about our marketing activities on our website, social media, newsletter. Currently Sergen and Anna are supporting for some marketing tasks but you can address the email to bizdev@capstan.be, and Steve or Devasmita will loop in the relevant team members as needed.

savita.gauchan@capstan.be - if you have any updates (e.g. employees joining and bio needs to be updated, or leaving and bio needs to be removed) or questions/comments for the teams page on cApStAn website https://www.capstan.be/team/